Question 1

Do the pots have drainage holes?

Accepted Answer

Yes, one in the base by default. A saucer is an optional extra at step seven in the studio.

Question 2

How many characters fit on a pot?

Accepted Answer

Up to 40, but under 18 keeps the lettering comfortably readable. The studio warns you past that.

Question 3

Can I return a personalised pot?

Accepted Answer

Each pot is made to your configuration, so no returns — unless it arrives broken or does not match your design.

Question 4

How long does delivery take?

Accepted Answer

About 5–7 days. Size L needs two extra days because the larger mould has to dry longer.

Question 5

Does it come with the plant already potted?

Accepted Answer

Yes. Potted, padded and ready to set down when it arrives.

Question 6

Do I need an account to buy?

Accepted Answer

No. Signing in only lets you revisit past orders and saved designs.

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